What is pre-order?
Pre-orders are available for popular products that are currently sold out from our website. This allows you to place an order in advance and requires a down payment.
Please make sure you have read all terms on this page before submitting a pre-order.
Estimated shipping dates
An estimated shipping date or time frame is noted on each pre-order item’s product page. While we make every effort to ensure that your order will arrive on time, unfortunately we cannot guarantee our estimated shipping dates for pre-ordered items.
Cancellation of orders is not allowed once a pre-order has been placed. Exceptions will be made if it has been more than 60 days since the original estimated shipping date and your order has still not yet been received.
Returns and refunds
All pre-ordered products are eligible for return and subject to our usual return policy.
You will be notified via email as soon as we receive your pre-ordered item(s) from our suppliers. All orders will be packed within 24 hours of receipt and scheduled for delivery. You will receive a tracking number via email as soon as your order has shipped.